Legal
Privacy Policy
The short version
- You can play our games without creating an account or telling us your name.
- Our games and this site collect technical and gameplay information (things like a device identifier, app version, crash reports and level progress) so the game runs, saves and improves.
- We work with a small set of service providers for hosting, crash reporting, analytics, advertising and payments. We do not sell your personal information for money.
- In our games, personalised advertising and non-essential analytics use permission controls where required. Website measurement starts automatically and is described in sections 2 and 11.
- You can ask us for a copy of your information, or ask us to delete it, by emailing admin@ravogaming.dev.
1. Who this policy is from
This policy is published by RAVO GAMING INC (“we”, “us”, “our”), an independent mobile game studio. It explains what we do with personal information when you play one of our games, contact our support team, or browse this website.
Wherever this policy says personal information, we mean any information that relates to an identified or identifiable person. That includes obvious things like an email address, and less obvious things like a device advertising identifier that can be tied back to a single phone.
We are the data controller for the information described here, which means we decide why and how it is processed. If you do not agree with how this policy works, please stop using our games and this site, because much of what we describe below is necessary in order to run them at all.
Our games and this site may link out to services we do not operate, such as an app store listing or an advertiser’s page. Those services have their own privacy policies, and this one does not apply to them.
2. Information we collect
We group the information we handle into three buckets: what you give us, what is collected automatically while a game runs, and what reaches us from other companies.
2.1 Information you give us
- Support enquiries. If you email us or use an in-game help form, we receive your message, your email address, and whatever details you choose to include (often a screenshot, a device model, or a purchase receipt).
- Optional account or sign-in details. If you choose to link a platform account (for example Apple, Google Play, or a similar sign-in service) to back up progress or use leaderboards, we receive a player identifier and, depending on your settings, a display name and avatar. We never receive your password.
- Anything you type that other people can see. If a game includes names, chat or shared content, what you enter there is visible to others by design. Please do not put personal details into a public name or message.
- Marketing sign-ups, surveys and competitions. If you opt in to hear from us or take part in a survey or giveaway, we keep the contact details and answers you provide for that purpose.
2.2 Information collected automatically
- Device and app data. Device model, operating system version, screen and language settings, region, app version, and the store the app came from.
- Identifiers. An internal player ID we generate, plus platform identifiers such as your device advertising identifier (IDFA on iOS, Advertising ID on Android) where you have allowed it, and identifiers used to keep a session working.
- Network data. Your IP address, which also tells us your approximate country or region. We do not use GPS and we do not collect precise location.
- Gameplay data. Levels started and finished, scores, progress, in-game currency balances, settings you change, and which features you use.
- Stability and performance data. Crash logs, error reports, load times and frame-rate samples, so we can find and fix what is broken.
- Advertising interactions. Which ads were shown, whether one was watched, skipped or tapped, and whether it led to an install. This is reported to us in aggregate or against an advertising identifier.
- Website usage. When you visit www.ravogaming.dev, measurement scripts automatically process the full page URL and query parameters, referring page, campaign and advertising click identifiers, browser and device information, language, time zone, screen dimensions, performance information, and interaction counts such as clicks, scrolling and time spent. They also read browser-accessible cookies and use session and local storage as described in section 11. URLs and cookies may contain personal information. These scripts do not collect the contents of form fields.
2.3 Information from other companies
- App stores and payment processors. Apple and Google confirm that a purchase succeeded and send us a transaction identifier so we can deliver the item and handle refunds. They handle the payment itself, so we never see your full card number or bank details.
- Attribution and measurement partners. If you installed a game after seeing an ad, our measurement partner tells us which campaign it came from, so we know what to spend on and what to stop.
- Advertising networks. Ad partners give us reports on how our ads and the ads inside our games performed.
- Platform sign-in services. If you connect a platform account, that platform passes us the limited profile fields you agreed to share.
3. Children and younger players
Some of our games are suitable for children and some are not; each app’s store listing shows its age rating, and you should treat that rating as part of this policy.
Where a game is directed at children, or where we otherwise know a player is a child, we do not use their information for personalised advertising and we do not knowingly build profiles about them. Any advertising shown in those games is contextual, meaning it is based on the game itself, not on the player.
We do not knowingly collect personal information from a child in a way that requires a parent’s consent without obtaining it. If you are a parent or guardian and you believe your child has given us information they should not have, email admin@ravogaming.dev and we will delete it and close any associated account. Parents can also disable in-app purchases through the parental controls built into iOS and Android.
4. How we use your information
The table below sets out what we use information for, and, for players in the UK and the European Economic Area, the legal basis we rely on to do it.
| What we do | Why | Legal basis (UK/EEA) |
|---|---|---|
| Run the game and save your progress | Loading levels, keeping scores, syncing a linked account, delivering items you have bought | Performance of our terms of service with you |
| Fix and improve our games | Diagnosing crashes, spotting difficulty spikes, testing changes, understanding which features get used | Our legitimate interest in building games that work |
| Answer support requests | Investigating a bug, restoring lost progress, resolving a purchase problem | Performance of our terms, and our legitimate interest in good support |
| Show advertising | Funding free-to-play games, measuring which ads work, capping how often you see the same one | Your consent for personalised advertising and non-essential identifiers; our legitimate interest for contextual ads and fraud checks |
| Send you offers and news | Emails, push notifications and in-game messages about our games | Your consent, which you can withdraw at any time |
| Keep things fair and secure | Detecting cheating, fake installs, abusive behaviour and fraudulent purchases | Our legitimate interest in protecting players and our business |
| Meet our legal obligations | Tax and accounting records, responding to lawful requests, defending legal claims | Compliance with a legal obligation, or establishing legal claims |
If we ever want to use your information for something genuinely new that is not described here, we will update this policy and, where the law requires it, ask you first.
Website measurement. We use the website visit, attribution and interaction information described in section 2 to measure traffic sources, campaign performance and use of these pages. Website scripts start automatically; the game permission controls described above do not switch them off.
6. Our partner categories
The specific companies we work with change over time as we launch, retire and re-tool games, so publishing a fixed list here would go stale and mislead you. Instead, this is the set of categories we use. You can ask us for the current, named list at any time by emailing admin@ravogaming.dev. We will send it within 30 days.
| Category | What they receive | Applies to children’s games? |
|---|---|---|
| Cloud hosting & storage | Whatever the game saves: player IDs, progress, support messages | Yes. It is how the game runs |
| Crash & performance reporting | Device model, OS version, app version, crash stack traces | Yes |
| Product analytics | Pseudonymous player ID and gameplay events | Limited to what is needed to keep the game working |
| Advertising networks & mediation | Advertising identifier (with permission), IP address, ad interaction events | No personalised advertising. Contextual only |
| Attribution & measurement | Install events, campaign identifiers, device identifiers | No |
| Payments & app stores | Transaction identifiers and receipts, never your card details | Yes, where purchases are enabled |
| Support ticketing & email | Your email address and the contents of your message | Yes |
The website measurement services and their receiving domains are listed in sections 5 and 11. Game partner categories in the table above describe the games and should not be read as a complete list of website data recipients.
7. Where we process it
We are a small studio with a global player base, and the companies listed above operate internationally. Your information may therefore be processed in the United Kingdom, the European Economic Area, the United States, and other countries where our service providers run infrastructure.
Data protection law in those countries is not always equivalent to the law where you live. When we move personal information out of the UK or the EEA, we rely on an appropriate safeguard. That is usually an adequacy decision covering the destination country, or the UK International Data Transfer Agreement or the European Commission’s Standard Contractual Clauses in our contract with the recipient, together with additional technical measures such as encryption where they are warranted.
You can ask us for a copy of the safeguard that applies to a particular transfer by writing to admin@ravogaming.dev.
8. How long we keep it
We keep personal information only for as long as it is doing a job, and then we delete it or strip it of anything that identifies you.
- Game and progress data is kept while you keep playing. If a linked account is inactive for three years, we delete or anonymise it.
- Support conversations are kept for two years after the ticket closes, so we have context if you write back about the same problem.
- Crash and diagnostic logs are kept for up to 12 months.
- Advertising and attribution records are kept for up to 24 months, and usually far less.
- Purchase and tax records are kept for as long as accounting and tax law requires, typically six to seven years.
- Marketing consent records are kept while you are subscribed, plus a minimal record of your opt-out afterwards so we do not contact you again by mistake.
We may keep information for longer if we need it to resolve a dispute, investigate abuse, or comply with a legal obligation.
9. Your rights
Depending on where you live, you have some or all of the following rights over your personal information. Players in the UK and the EEA have all of them.
- Access. Ask what we hold about you and get a copy of it.
- Correction. Have information that is wrong or incomplete fixed.
- Deletion. Ask us to erase your information where we no longer have a good reason to keep it. Deleting game data usually means losing your progress, and we cannot undo that.
- Objection. Object to processing we carry out on the basis of a legitimate interest, including profiling for advertising.
- Restriction. Ask us to pause processing while a dispute about accuracy or lawfulness is sorted out.
- Portability. Receive information you gave us in a structured, machine-readable format, or have us send it to another provider.
- Withdraw consent. Where processing rests on your consent, withdraw it at any time. That does not affect anything we did lawfully beforehand.
To use any of these rights, email admin@ravogaming.dev and tell us which game you play. We may need to ask for information that lets us match your request to the right records. For a player without an account, that is usually the player ID shown in the game’s settings screen. We answer within one month, and we will tell you if a complex request needs longer. These rights are free to use, and we will not treat you differently for using them.
10. Your controls and opt-outs
You do not have to contact us to change most of these. They are in your hands:
- Personalised advertising. On iOS, use Settings → Privacy & Security → Tracking. On Android, use Settings → Privacy → Ads to delete or opt out of your advertising ID. Where our games ask for advertising consent, you can change that answer in the game’s privacy settings at any time.
- Marketing emails. Use the unsubscribe link in any email we send, or write to us. Service messages about a purchase or a support ticket are not marketing and will still reach you.
- Push notifications. Turn them off for the app in your device settings, or in the game’s own options.
- Analytics. Where a game offers an optional analytics toggle, you can switch it off in the privacy settings without affecting your progress.
- Purchases. Use the parental controls or purchase restrictions built into iOS and Android to limit or block in-app purchases.
Turning off personalised advertising does not remove ads from a free game. It means the ads you see are chosen from the game’s context rather than from a profile about you.
Website controls. This website does not currently include a consent banner or an in-page switch that stops its automatic measurement. Browser controls or blocking tools may restrict cookies, scripts and requests; blocking cookies alone does not prevent URL or device reporting. Game settings do not control website scripts. Contact admin@ravogaming.dev about website data requests.
12. How we protect information
We use technical and organisational measures appropriate to a studio of our size: traffic encrypted in transit with TLS, encryption at rest on our hosting provider, access limited to the people who need it and protected by multi-factor authentication, separate environments for development and production, and dependency and vulnerability monitoring on the software we ship.
No system is perfectly secure, and we will not pretend otherwise. If a breach happens that is likely to put your rights at risk, we will notify the relevant supervisory authority and, where the law requires it, you, without undue delay.
13. Contact and complaints
Questions about this policy, or about anything we do with your information, go to our privacy inbox. A person reads it.
RAVO GAMING INC
1111B S GOVERNORS AVE STE 20353
DOVER, DE 19904
www.ravogaming.dev
Privacy and data requests: admin@ravogaming.dev
Everything else: admin@ravogaming.dev
We would always rather hear a complaint directly, so we get a chance to fix it. You do not have to come to us first, though. If you are in the UK you can complain to the Information Commissioner’s Office at ico.org.uk. If you are in the EEA you can complain to the data protection authority in the country where you live or work. Players elsewhere can contact their local privacy regulator.
14. Changes to this policy
We update this policy when our games, our partners or the law change. The current version always lives at this address, and the date at the top tells you when it last changed.
If a change materially affects how we use your information, we will give you notice before it takes effect, through a message in the affected game, an email if you have given us your address, or a notice on this site. We will also ask for fresh consent where the law requires it.
Addendum: California privacy rights
This section applies to residents of California and supplements everything above. It uses the meanings given in the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Categories we collect
In the past 12 months we have collected the following categories of personal information, all from the sources and for the purposes described in sections 2 and 4:
- Identifiers: internal player IDs, device advertising identifiers, IP addresses, and email addresses where you contact us or subscribe.
- Commercial information: records of in-app purchases and refunds.
- Internet or network activity: gameplay events, feature usage, crash reports, and interactions with advertising.
- Coarse geolocation: the country or region inferred from your IP address. We do not collect precise geolocation.
- Inferences: limited assumptions about the kinds of games or offers that may interest you, used for advertising where you have permitted it.
We do not collect sensitive personal information as that term is defined by the CCPA, and we do not use or disclose personal information for purposes beyond those disclosed here.
Selling and sharing
We do not sell personal information for money. However, using advertising partners to show you personalised ads can count as “selling” or “sharing for cross-context behavioural advertising” under California law. To the extent it does, the categories involved are identifiers, internet activity and inferences, shared with advertising networks, attribution partners and mediation platforms.
You can opt out at any time by disabling app tracking in your device settings, by turning off personalised advertising in the game’s privacy settings, or by emailing admin@ravogaming.dev with the subject line “Do Not Sell or Share My Personal Information”. The website measurement scripts do not currently stop automatically in response to Global Privacy Control or Do Not Track signals. The website controls and contact options are described in section 10. We do not knowingly sell or share the personal information of anyone under 16.
Your California rights
- Right to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third party we disclosed it to.
- Right to delete personal information we hold about you, subject to the exceptions in the statute.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information.
- Right to limit the use of sensitive personal information, which in practice we do not collect.
- Right to non-discrimination for exercising any of these rights. We will not degrade your game or charge you more.
How to make a request
Email admin@ravogaming.dev and tell us which right you want to use and which game you play. Because we do not require accounts, we verify requests by matching the details you give us, usually the in-game player ID plus the email address on any purchase receipt, against our records. If we cannot verify a request to a reasonable degree of certainty we will tell you why rather than hand your data to the wrong person.
An authorised agent may make a request for you if they provide written permission signed by you, and we may still contact you directly to confirm it. We respond within 45 days and will tell you if we need the further 45 days the statute allows.